Privacy Policy

1. Introduction

ESCO Pacific Signs ("ESCO Pacific Signs", "we", "us", or "our") respects your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at https://esco-pacific.com/, contact us, or interact with us by phone, email, or text message (SMS). By using our website or providing your information to us, you agree to the practices described in this policy.

2. Information We Collect

• Contact information — your name, business name, email address, phone number, and mailing address when you request a quote, submit a form, or communicate with us.
• Project information — artwork files, sign specifications, site details, and related materials you provide for quotes or orders.
• Usage data — pages visited, browser type, device information, and referring URLs collected through standard analytics tools.
• SMS consent data — your mobile phone number and record of your opt-in consent when you agree to receive text messages from us.

3. How We Use Your Information

• To respond to inquiries, prepare quotes, and deliver signage products and services.
• To schedule site surveys, installations, permits, and service calls.
• To send appointment reminders, project updates, and order notifications by email, phone, or SMS.
• To improve our website, services, and customer experience.
• To comply with legal obligations and protect our legal rights.

4. SMS / Text Messaging Privacy

If you opt in to receive text messages from ESCO Pacific Signs, we use your mobile number only to send the messages you consented to receive, such as quote follow-ups, project status updates, appointment reminders, and service notifications.

• No sharing of consent: Mobile information, including your phone number and SMS opt-in/consent data, will not be shared, sold, rented, or disclosed to third parties or affiliates for marketing or promotional purposes.
• Opt-out: You may opt out of SMS at any time by replying STOP to any message. Reply HELP for help, or contact us at 360-748-6461.
• Frequency & rates: Message frequency varies. Message and data rates may apply.
• Full SMS terms are described in our Terms & Conditions.

5. How We Share Information

We do not sell your personal information. We may share information with trusted service providers who help us operate our business (such as email delivery, scheduling, or website hosting), only as needed to perform their services and under obligations of confidentiality. We may also disclose information when required by law or to protect our rights, safety, or property.

6. Data Security & Retention

We use reasonable administrative, technical, and physical safeguards to protect your information. We retain personal information only as long as needed to provide our services, maintain business records, and satisfy legal requirements.

7. Your Choices

• Opt out of SMS at any time by replying STOP.
• Unsubscribe from marketing emails using the link in the email.
• Contact us to request access to, correction of, or deletion of your personal information, subject to legal record-keeping requirements.

8. Changes to This Policy

We may update this Privacy Policy from time to time. The "Last updated" date above reflects the most recent revision. Continued use of our website after changes are posted constitutes acceptance of the updated policy.

9. Contact Us

ESCO Pacific Signs
627 NW Middle St., Chehalis, WA 98532
Phone: 360-748-6461
Email: signs@esco-pacific.com